Refund policy

Returns

If you change your mind about your purchase, you have the right to withdraw from your online order within 14 days of receiving your order, without having to provide a reason. This is your statutory right under EU consumer law. (European Union)

To begin a return, please contact us at info@yiasali.com within the 14-day period, including your order number and the item(s) you wish to return. Once you have notified us, the item must be sent back without undue delay and, in accordance with EU rules, no later than 14 days after you have communicated your decision to withdraw. (Eur-Lex)

Items should be returned in their original condition, with all original tags attached and without signs of wear, washing, damage or alteration. You may handle and try on an item to the extent necessary to establish its nature, characteristics and fit, but you may be responsible for any reduction in value caused by handling beyond what would normally be allowed in a shop. (Eur-Lex)

Return shipping costs for a change-of-mind return are the responsibility of the customer, unless otherwise stated by YIASALI or required by applicable law. (European Union)

Once your return has been received and checked, we will process your refund. Refunds are generally made using the same payment method used for the original purchase. Under EU rules, the refund must include the cost of the standard delivery option originally chosen; additional costs for a more expensive delivery method are not required to be refunded. We may withhold the refund until the returned goods have been received or you have provided evidence that they have been sent back. (European Union)

Custom Measurements

Garments made according to a customer’s individual measurements or specific requirements are considered personalised goods under applicable EU consumer protection law. In accordance with Article 16(c) of Directive 2011/83/EU on consumer rights, the statutory 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. Therefore, custom-measurement garments cannot be returned or exchanged due to a change-of-mind, preference, or fit where the garment has been made according to the measurements provided by the customer. This does not affect your statutory rights in relation to goods that are defective, damaged, or do not conform to the agreed specifications.

Faulty or incorrect items

We carefully check every piece before it leaves us. If your order arrives damaged, faulty or different from what you ordered, please contact us at info@yiasali.com as soon as possible, including your order number and photographs of the issue.

Faulty or non-conforming goods are covered by your statutory consumer rights. Where applicable, the cost of returning a defective product is the responsibility of the trader, and you may be entitled to repair, replacement, a price reduction or a refund depending on the circumstances. (European Union)

Exchanges

If you would like a different size or colour, please contact us at info@yiasali.com before sending your item back. For sizing questions before placing an order, you can find our Size Guide on each product page. If you are unsure about which size to choose, feel free to contact us before ordering.